Shipping & Returns

DOMESTIC SHIPPING

Online orders take 2-5 business days to arrive post order placement. Shipping time may vary depending on availability for order processing and delivery in the US.  All items are shipped using USPS depending on what you choose. If package is lost, stolen, or damaged by USPS Fresh to Def Collective cannot be held responsible. .

A tracking number and email confirmation will be provided for all orders. Flat rate starts at $2.77 for orders under .25 lbs and $7.00 for orders over .6 lbs. Rates are based on customer's address and the weight of their order.

 

INTERNATIONAL SHIPPING

Please allow 1 - 2 weeks for order processing if you're out of the country. If you do not see a shipping option for your country or region, please email hope@freshtodefcollective.com and we will add it. Cost  to ship ranges from $13 - $60 based on destination and timeframe.

DUTIES

Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees.

 

RETURNS

We create all our items with intention and passion in hopes that you will love it, however, if for some reason you don't, please contact us at hope@freshtodefcollective.com. We do not accept returns or broken items purchased through retailers that sell Fresh to Def products, so please contact the store in which you purchased the item for assistance.

Our policy lasts 30 days. This means that if you place your order on Jan 1st, it will arrive on Jan 5. You then you have 30 days remaining to return the item/s for refund (i.e. Feb 4th). If 30 days have gone by since you received your item/s, unfortunately we can’t offer you a refund.

However, you are still eligible for store credit or an exchange up to 60 days after your purchase. You may request an exchange for the same product or a product that is of equal value to the product you purchased. If 60 days have gone by since you received your item/s, unfortunately we can’t offer you a refund, store credit, or an exchange.

To be eligible for a return, your item must be unused/worn and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

Gift cards

Custom made orders

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (based on bank processing)

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hope@freshtodefcollective.com

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace or offer store credit for items that are defective or damaged within 60 days of your purchase. You may request an exchange for the same product or a product that is of equal value to the product you purchased. If 60 days have gone by since you received your item/s, unfortunately we can’t offer you store credit or an exchange.

If you need to an exchange or store credit, send us an email at hope@freshtodefcollective.com and send your item to: Qulture Collective - 1714 Franklin Street, Suite 201, Oakland, California, US 94612

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/discount code will be mailed (or emailed) to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

SHIPPING

To return your product, you should mail your product to: Qulture Collective - 1714 Franklin Street, Suite 201, Oakland, California, US 94612

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.